Frequently Asked Questions

01. UDo Basics

What is UDo? And why should I use it?

UDo is the fastest way to access a huge database of a number of Experts from various fields. Users can connect instantly with the consultants through UDo app.in Udo and help others with their questions and projects—either for free or for your desired rate per session.

Experts can sign up on UDo, and once verified,  can help others with their queries and projects—of course, for a consultation fee.

Here, you can know more about us.

Is UDo free?

Yes. While some Experts charge for their services and consultation, the downloading, installing, and usage of the UDo app is free.

What are the differences between Seeker and Expert account profiles?

A Seeker can search for Experts, engage in conversation with them, through voice, rate the Expert, and pay for services through UDo.

Experts can provide services and consultations through voice, provide their Service Description, Terms of Use, Credentials and charge for services/ consultations through Udo.

Who are Experts?

An Expert is a UDo user that has useful and valuable knowledge in a particular field and wishes to provide help to other Users. An Expert may have certifications, licenses, awards, and diploma that support the Experts domain of knowledge.

Is UDo available in all countries?

No, UDo is available to download and use only in India. For now.

Does UDo have a web version available?

No, UDo currently doesn’t support any web version. Our strength is the ability to connect to an Expert instantaneously, whenever required, and especially through call (not text-based, where there is a lot of scope for misinterpretation)

02. Setting up your account

How do I get the app?

Download UDo Now from the Google Play store by searching for “Udo Now”.

How do I get started?

Simply download the UDo Now app (it’s free!) to your Android mobile device and sign up. Once signed up, you can start using the app.

How do I set up my expert account and profile?

Once you are logged in, turn the Become An Expert toggle on. Fill in your details and submit for review. We will then call you (at your scheduled time) to verify your Expert Profile. Once verified, you can start taking calls and help people out.

Can I use UDo without a smartphone?

Yes. UDo can be used on any compatible tablet that has Android 4.0+ or greater.

Can I delete my UDo account from within the app?

No. Please contact the UDo Help expert from the app for assistance to do this.

03. How UDo works

How do I find experts?

Type in your search term of the expert you are looking for (ex: ‘Career Coach‘) in the Search bar or scroll through the categories. Also, you can click on ‘+’ to see the sub-categories and individual experts.

Here, you can find the complete Category List.

How do I connect with experts?

Contacting Experts can only be done through an Android or a supported tablet device. Once Udo locates the expert you wish to contact, simply tap on the relevant row and you will be able to make a voice call from your mobile phone. The call quality depends on your mobile operator and all charges of your mobile network operators are applicable

Why can’t I contact experts through the Udo website?

Currently, we do not support real-time communication options between users and Experts through the website. This is a feature we will consider in the future if there is sufficient demand. Consider logging into your account through our app with an Android device to use this feature.

04. Payments and transactions

Is the amount credited into the wallet refundable?

Yes. We currently use Paytm wallet as our payment partner. If you link your bank account to your Paytm account, the wallet balance is redeemable. However, all terms and conditions of our payment partners are applicable. Kindly go through their terms and conditions.

How do I track my payments?

You can track your transactions through the app under History.

05. Common issues

My category is not listed, what should I do?

If you register to be an Expert and a category you are looking to register under is not present, kindly register with an available category that most closely matches your service offering profile and include the description of your services. Don’t forget to suggest new categories in the “Support” section of the app. We value your feedback and regularly review suggestions. As we are a growing company, we are consistently working hard to bring onboard new experts and add new categories.

What do I do if my profile does not save my Expert preferences?

When filling out your expert preferences and details, do remember to tap the “Save” button typically located at the bottom of the screen where you input information into. You should receive an alert notifying you that your details have been successfully saved if you did this correctly.

I can’t upload my credentials, what should I do?

Ensure that you have a data connection enabled; either Wi-Fi or 3G cellular data should suffice. Once verified, do try it again and if still not working, please log out and then log in again and retry to see if it fixes the problem.

06. Managing your account

How do I update my account details?

Once you have logged into UDO select the Profile tab. Then tap on the “Profile” option. In that page, you can change your profile name, email address, profile picture, and password.

What should I do if I am a user and would like to become an Expert?

Once you login, tap “Expert Mode” toggle switch and fill in the appropriate sections. Once you have completed your Expert profile you will get a verification call from UDO Team. Please note that you must select a category to be able to become an expert.

07. Features

Can I be contacted if I am marked unavailable?

No.

Can I have phone calls redirected to a phone number instead?

No

Can I share this app on social media?

Yes. Simply tap on Share in Menu and select the platform you wish to share the app on.

How do I rate an Expert?

Once a session is completed, you will receive a prompt to rate the expert you were just engaged with. Tap “Yes” and proceed to fill out the page by providing a star rating (from 1 – 5 where 1 is terrible and 5 is excellent) and a write-up in your own words describing the experience.

What is Rate the Expert?

Rate the Expert is a simple review process, where you can tell the UDO Team about your experience with this particular expert by providing a star rating (from 1 – 5 where 1 is terrible and 5 is excellent) and a detailed write-up.

08. Policies

Paid Transaction Disputes

In the event of a transaction-dispute, email us right away to disputes@udonow.online. Please provide your UDo Username and the date and time of the transaction. Please allow us up to five (5) business days for a response. We take such matters seriously and so investigate the issue in meticulous detail.

Where can I view your Privacy Policy?

Our privacy policy is accessible on the app by going to Support>Privacy Policy

Where can I view your Terms of Use policy?

Our privacy policy is accessible on the app by going to Support>Terms of Service

09. UDo for devices

Does UDo work on tablet devices?

Yes. While it is scaled up view of a mobile screen, all the features work exactly the way they would on a supported smartphone device. At a minimum, the tablet must run the minimum OS version supported.

What devices is UDo available for?

UDO for Mobile is available on the following devices and OS versions:

  1. Android 4.0+ (Ice Cream Sandwich) and 5.0 (Lollipop), which includes (but is not limited to) the following supported devices – Samsung S5 , Samsung Note family, Motorola Moto G, Nexus 5+, LG Optimus

Why isn’t UDo available on iOS, Windows and Blackberry devices?

Although UDo is currently not available for these devices, we will consider adding them in the future if there is sufficient demand. Consider logging into your account with an Android device to use UDo.

10. UDo for experts

Can my Wallet Balance earned be used to pay for transactions with other experts?

Yes

What should I do if I no longer would like to be an Expert?

Disengage the Become An Expert toggle switch. you will not be searchable or publicly viewable and you will be removed from the directory. Your profile will function as a regular User account type.